Help
Quick answers to the most common questions. For the full policy numbers, arrival windows, cancellations, and payment, see our Support page.
Getting started
What is Duably?
Duably connects homeowners with insured local companies for plumbing, HVAC, electrical, and appliance repair. You request the work you need, and an available company accepts and comes to fix it.
How do I request work?
In the app, pick the trade, describe the problem, and say when you would like someone to come. Photos are optional.
Is Duably available where I live?
Duably is available in most of Utah today and is opening city by city. The ZIP check on the homepage gives you the live answer for your street.
Your appointment and payment
When will my pro arrive?
You get one exact 2-hour arrival window, confirmed the moment a company accepts your job and locked from then on. See our Support page for how an arrival window can change.
How does payment work?
Payment is processed through Duably, never in person. See our Support page for when your card is charged and what cancelling costs.
Is the company coming to my house licensed and insured?
Insured always, licensed according to local regulations. Every company has both on file with us before it can accept a job.
Your account
How do I delete my account?
From either app, go to Account, then Account & data, and tap Delete account. See our account deletion page for the exact steps and what deletion does to your data.
Still stuck? Email us at support@duably.com and a person will answer it.