Delete your account
You can delete your Duably account at any time, from either app. Here is how, and exactly what it does to your data.
In the app
Duably (the customer app)
Open the app and go to Account, then Account & data. At the bottom of that screen, tap Delete account, read the warning, and type DELETE to confirm.
Duably Pro (the provider app)
Open the app and go to Account, then Account & data. At the bottom of that screen, tap Delete account, read the warning, and type DELETE to confirm.
Deletion is blocked while a job is in progress, while you have earnings that have not been paid out, while a cash-out is in transit, or while other people remain on your company account. If any of those apply, the app tells you which one and what to do next.
What deletion does
What happens to my data?
If you have no job history, deleting your account removes it in full, including any photos you uploaded.
If you have job history, deleting your account removes your name, email, phone number, profile photo, and access notes, and you lose the ability to sign in. The record of the job itself, along with its receipt, payment, and consent record, is kept for at least seven years as a financial and dispute record, no longer linked to a way of reaching you. For a provider account, submitted license, insurance, and tax records are kept the same way, as the compliance record.
For more on how we handle your information generally, see our Privacy Policy.
If you cannot get into the app, email us at support@duably.com and ask us to delete your account. Tell us the email or phone number on the account so we can find it.